Customer Service
Quality Assurance
Beacon Pharmacy strives to provide the best possible service. When you order from Beacon Pharmacy you can expect that:
• Your order will be delivered to the correct address
• Your order will arrive when promised
• Your order will be packed carefully to avoid any damage in shipment
• Your order will contain the correct medications prescribed for you and the supplies you need
If for any reason you find that an order does not meet these standards, please call Resham Sahijram, Pharmacy Manager at 770-709-0124 or 1-877-221-6883. You can also send an email to pharmacy@beaconpharmacy.net.
Pharmacy Evaluation Survey
We would appreciate knowing how you feel about the service you receive from the pharmacy. Please visit www.beaconpharmacy.net/survey to complete a brief pharmacy evaluation. If you prefer, you can us to share your thoughts about the pharmacy over the phone. Thank you for choosing Beacon Pharmacy.
The Hemophilia of Georgia and Beacon pharmacies are URAC accredited, which is the gold standard for specialty pharmacy accreditation. Specialty pharmacies play an increasingly important role as a member of the patient management team. They help guide care plans to improve patient outcomes and financial outcomes. This accreditation ensures you are getting the most comprehensive care from our clinical staff as possible.
The Hemophilia of Georgia pharmacy is accredited by the Accreditation Commission for Health Care, Inc. In addition to serving clients who live in Georgia, the HoG pharmacy has licenses in Alabama, Alaska, Florida, Illinois, Louisiana, Mississippi, Missouri, North Carolina, South Carolina, Tennessee, and Utah.
We do our best to make you happy. If you have any problems with our pharmacy, please contact us directly at 770-518-8272 or email pharmacy@hog.org. However, you also have the ability to report a complaint directly to one of our accrediting agencies. You may file a grievance about the pharmacy with URAC online. To report a complaint to ACHC, call 919-785-1214.
To speak to a pharmacist after hours, call 770-518-8272 or 1-877-221-6883.